Requesting a Refund for a Services Plan
JAG offers a 7 day, money-back guaranteed trial period for New Services plans purchased by credit card.
In this article, learn more about:
Eligibility for a refund
If you purchased your Services plan within the last 7 days, you're eligible for a full refund.
The refund policy applies to new Services plans, not renewal payments or upgrades of existing plans (unless the original purchase of a Services plan was within the last 7 days).
Note about SEPA payments:
Purchases made with SEPA aren't covered by our 7 day trial period. You can contact your bank directly if you need to cancel the payment.
If the first 7 days have passed and you feel you deserve a refund, send us a request and we will review it.
Request process for a refund
Cancel your Services plan within the first 7 days of purchasing it to receive a full refund. Just submit a request, simply click the button below to choose a plan to cancel.
Click to cancel your Services plan.
If you're eligible, your credit card will be refunded automatically. Please allow up to 20 business days for your refund to appear on your credit card statement.
Notes:
- If you canceled within the first 12 hours, your payment might have been voided and the charges dropped entirely.
After canceling, your Services plan is immediately deactivated and you can no longer make use of JAG's Premium services.
Important:
JAG is not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.